In logistics, “fulfillment” is the process of receiving, processing, and delivering orders to customers. Typically, it includes several key steps:
Receiving
This is when goods arrive from suppliers. Workers check the quality and quantity of the items and then store them in a warehouse.
Processing Orders
When a customer places an order, the system checks if the items are in stock, then picks them from the warehouse to get them ready for shipping.
Packing
The items are carefully packed to avoid damage during shipping. Labels and any necessary documents are also added.
Shipping
The packed orders are sent out to customers using different transportation methods. This step includes working with shipping companies to ensure timely delivery.
Delivery
This is when the customer receives their order. It involves tracking the shipment and confirming that the delivery was successful.
Returns Management
If a customer wants to return or exchange an item, this process ensures it’s handled smoothly and the item is restocked if needed.
In summary, fulfillment in logistics makes sure that customers get their orders accurately and on time, leading to a better shopping experience.
