Operations Manager

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Job Description

Job Location: Romulus, Michigan
Job Category: Trucking & Transportation
Job Type: Full-Time
Job Salary: $65,000 – $80,000 / year

Responsible for the planning, organizing, direction, reviewing, and evaluation of the day-to-day 24-hour dispatch operations. Supervises the daily work of the assigned dispatch personnel to plan, execute, monitor, and manage professionally the assigned drivers/equipment.

Essential Duties and Responsibilities:

  • Manage the daily operation ensuring customer satisfaction is successfully achieved
  • Provide solid leadership for Logistics and Operation Coordinators and handles escalations and issues as needed
  • Responsible for setting department goals, monitoring, controlling work flow, and ensuring an effective operating department
  • Ensure efficiency and safety of day-to-day operations for the entire fleet of tractors, trailers, and driver force
  • Monitor CSA Safety scores and implement training and disciplinary actions to resolve negative trends
  • Work with Safety Department and keeping up to date with tags, titles, registrations, Heavy-Use tax, and all other taxes and fees required by DOT and US law to operate a motor carrier
  • Work with Fleet Department Manager and mechanics keeping up to date with truck/trailer maintenance
  • Coach, train, and develop dispatch team to exceed goals with 8 – 10 dispatchers
  • Driver Management (ability to motivate and issue corrective actions) of over 50+ leased drivers

Job Requirements:

  • GPS tracking software knowledge
  • Able to conduct driver and dispatch meetings
  • Trucking industry operation or dispatch experience of 5 years or more
  • Excellent communication skills both oral and written
  • Proficient in Microsoft packages including Excel, Word, and PowerPoint
  • Proven organizational and managing skills

Job Type:

  • Full-time